Shipping

From time to time, we can eventually run free shipping promotions. To be notified by email, simply sign up our newsletter. Please note that free shipping promotions will be applied to your order at checkout.

All orders are prepared and shipped up to 48h after being placed, excluding holidays. 

Shipping methods and costs

Shipping rates vary based upon shipment type, and destination (please see table below) and your rate will be automatically calculated.

Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.

We offer the following shipping options:

* Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, and Sweden.

Important delivery information

We recommend that you consider the following information:
> All orders require a signature upon receipt;
> We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address;
> Courier does not deliver to P.O. Boxes or use General Delivery;
> If the courier does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, our Customer Service will contact you directly by email.

Orders shipping

Orders are shipped Monday through Friday until 3PM (GMT).

Any orders placed on Saturday or Sunday will be shipped the following week. Couriers do not deliver on festive or pre-festive days.

First-time orders

For your security, please be aware that first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

Insurance

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Taxes and duties

To ensure that the most accurate pricing and delivery costs are displayed whilst browsing our site, we recommend that you select your country from the list of shipping destinations. Local VAT will be applied for all destinations.

All countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.