How do I make a purchase?
For desktop users, click on the menu links to navigate between ‘Shop‘ and ‘Archive‘. For mobile and tablet users, simply click the button to the left of the screen. A sub-menu will appear containing product categories for you to select.
Once you have found an item you wish to purchase, select your size, and click on the ‘Add to bag’ button. Review the items in your ‘bag’ by clicking on the link at the top of the page. Click on ‘Proceed to checkout’ to move with the buy. Enter your shipping details, and your payment details. Check that the information you entered is correct and click ‘Place order’.
After a few minutes, you will receive a confirmation email with the details of your order. From this moment on, our warehouse will take care of everything. As soon as the order is shipped, we will notify you with another confirmation email.
Do I need to set up an account to make an order?
Setting up an account is not mandatory, but if you register, you will be able to enjoy some benefits through your ‘Login’.
What should I do if I forgot my password?
If you have forgotten your password, visit the ‘Login‘ section, click on ‘Lost Your Password?‘ and simply follow the ‘Reset Password’ instructions. You will receive an email with a new password.
Which size should I choose?
To help you on choosing the best size, please consult our size guide available on the product page. Feel free to contact and ask for some advice, if you have any doubt. Email us at firstname.lastname@example.org.
How do I know if an item is in stock?
All items are in stock unless ‘Out of stock’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
Is it safe to use my credit card at the A LINE site?
Why should I save my payment details?
If you save your payment details it will make your checkout process easier. Once your payment details are entered, your details will be stored in your account, and you will not have to re-enter them again when you make your next order. Your password is unique to your email address and guarantees that your account details remain secure. You can access your account information at any time to edit any of your account details. Each time you return to this site, remember to sign in using your email and password.
Does A LINE ship to post?
Please note that we do not deliver to Post Office Boxes, use General Delivery, or deliver to freight forwarding addresses.
Does A LINE ship to multiple addresses?
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
How soon can I get my order and how much delivery will cost?
We deliver to many countries around the world and offer different shipping options to meet your needs. For further details, please visit our ‘Shipping’ area in the ‘Informations’ section.
Is my package insured?
All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery or make a note when signing for it that you are accepting a damaged box.
Do I need to sign for my order?
We require proof of delivery for all orders.
Can I change my shipping address after my order has been dispatched?
We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Can I add items to an existing order?
Unfortunately, no. Each order is processed automatically, and once it has been confirmed, it is not possible to change the details.
To purchase additional items, you must place a new order.
How will I know my order was received my and when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from email@example.com. We will only charge your credit card for the items in stock or refund the out of stock item.
Can I track my order?
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.
Where is my order?
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account‘ followed by ‘Orders‘. If you are not registered, sign up now so you can track future orders. We are not responsible for any delays caused by destination customs clearance processes.
How do I return an item?
To discover our returns and refunds policy and to learn how to return an item, please kindly visit our ‘Returns and Exchanges’ section.
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential, and at no point will we rent or sell this. To register as a user on our website, we will need to know your name, address and email address. When processing your order online, we require your billing address, shipping address, telephone number, credit card number, and expiration date. Please note that A LINE does not keep any of your payment details on the www.alineclothing.com website, and therefore these details are protected from any breach of security on the www.alineclothing.com website. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability and will not be shared with any outside parties.