FAQ'S

For desktop users, click on the menu links to navigate between ‘Shop’ and ‘Archive’. For mobile and tablet users, simply click the ‘Menu’ button to the left of the screen. A sub-menu will appear containing product categories for you to select.

Once you have found an item you wish to purchase, select your size, and click on the ‘Add to bag’ button. Review the items in your ‘bag’ by clicking on the link at the top of the page. Click on ‘proceed to checkout’ to move with the buy. Enter your shipping details, and on the following page, your payment details. Check that the information you entered is correct and click ‘Place order’.

After a few minutes, you will receive a confirmation email with the details of your order. From this moment on, our warehouse will take care of everything. As soon as the order is shipped, we will notify you with another confirmation email.

Setting up an account is not mandatory, but if you register, you will be able to enjoy some benefits through your ‘My Account’.

If you have forgotten your password, visit the ‘My Account‘ section, click on ‘Lost Your Password?‘ and simply follow the ‘Reset Password’ instructions. You will receive an email with a new password.

To help you on choosing the best size, please consult our size guide available on the product page. Feel free to contact and ask for some advice, if you have any doubt. Email us at support@alineclothing.com.

All items are in stock unless ‘Out of Stock’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

Please be assured that we consider all the information you share with us to be totally private and confidential. At no point will we share your personal information without your consent. For further details, please see the Privacy Policy section.

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account, and you will not have to re-enter them again when you make your next order. Your password is unique to your email address and guarantees that your account details remain secure. You can access your account information at any time to edit any of your account details. Each time you return to this site, remember to sign in using your email and password.

Please note that we do not deliver to Post Office Boxes, use General Delivery, or deliver to freight forwarding addresses.

Please note that you will be billed in Euros. If you are a customer whose credit card is not denominated in Sterling or Euros, the final price will be calculated by the applicable exchange rate on the day your credit card company processes the transaction.

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

We deliver to many countries around the world and offer different shipping options to meet your needs. For further details, please visit our ‘Shipping Information’ area in the ‘Informations’ section.

All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you: refuse the delivery or make a note when signing for it that you are accepting a damaged box.

We require proof of delivery for all orders. 

We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Unfortunately, not. Each order is processed automatically, and once it has been confirmed, it is not possible to change the details.

To purchase additional items, you must place a new order.

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at the time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from support@alineclothing.com. We will only charge your credit card for the items in stock or refund the out of stock item.

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account‘ followed by ‘Orders‘.

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account‘ followed by ‘Orders‘. If you are not registered, sign up now so you can track future orders. We are not responsible for any delays caused by destination customs clearance processes.

To discover our returns and refunds policy and to learn how to return an item, please kindly visit our ‘Returns’ section.

Please be assured that your personal information is kept private and confidential, and at no point will we rent or sell this. To register as a user on our website, we will need to know your name, mailing address, and email address. When processing your order online, we require your billing address, shipping address, telephone number, credit card number, and expiration date. Please note that A  Line does not keep any of your payment details on the www.alineclothing.com website, and therefore these details are protected from any breach of security on the www.alineclothing.com website. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability and will not be shared with any outside parties. 

Please note that in case you subscribed to our newsletter, we may use your contact details to inform you of the latest arrivals and special promotions. If you would prefer not to receive these updates, you can unsubscribe at any time. For further details, please visit our ‘Privacy Policy’ section.

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